Nurseries are set to undergo increased scrutiny following complaints from parents about being billed for “free hours” of childcare.
The Government has broadened the eligibility for children to receive up to 30 hours of complimentary childcare per week. However, parents have reported being required to make payments despite the hours being designated as free.
According to the latest guidelines, childcare providers are allowed to charge for additional services like meals, snacks, diapers, and optional activities. Nevertheless, these charges cannot be obligatory or a precondition for accessing a funded childcare spot. Authorities have the power to take action against childcare providers found to be violating these regulations.
Recent reports suggest that the Government will announce further measures next week to address billing practices in the childcare sector. Although rules were updated earlier this year to prohibit non-refundable deposits and registration fees, complaints have persisted.
Education Secretary Bridget Phillipson expressed commitment to ensuring families are not subjected to undisclosed charges. She emphasized the importance of families receiving the full benefits of the 30 hours of funded childcare without being burdened by hidden fees or restricted hours.
Since September 2025, families with children aged nine months to four years have been eligible for 30 hours of free childcare per week. Qualification for free childcare depends on meeting certain income criteria, with working parents potentially saving up to £7,500 annually per child.
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