Barclays has made the decision to shut down its Barclaycard website and is advising customers to transition to using the Barclaycard app instead. The closure of the website is scheduled for June 10, as Barclays notes a growing trend of customers turning to the app for their day-to-day banking needs.
The bank assures customers that they will eventually be able to access Barclaycard services online through the Barclays website. Currently, Barclaycard boasts over five million customer accounts across the UK.
Following a notification email sent to customers, Barclays explained, “Your Barclaycard online servicing is closing on 10 June 2026. While we understand this change may come as a surprise, it will not impact your account or card usage. Please continue managing your account through the Barclaycard app.”
The decision to close the website stems from the increasing preference of customers towards mobile banking via the app. Some customers have expressed frustration on social media, stating concerns about the shift away from traditional online banking methods.
A Barclays spokesperson stated that after a review, the plan is to streamline services by integrating Barclaycard account servicing into Barclays online banking gradually, ensuring seamless access for regular online banking users. Customers can still apply for new cards or manage existing accounts through the Barclaycard or Barclays apps, telephone banking, or in-branch services.
Barclays’ move to phase out the dedicated Barclaycard website aligns with its strategy to enhance customer service by simplifying digital interactions while maintaining personalized support. Vim Maru, CEO of Barclays UK, emphasized the importance of providing human assistance in addition to digital capabilities, highlighting the reopening of branches and the role of “bank managers” in catering to customer needs.
Since 2018, Barclays has closed over 800 branches, but 206 branches remain operational across the UK. Maru emphasized the importance of striking a balance between digital convenience and personalized customer care, ensuring that customers have access to support beyond automated services.
By revamping its customer service approach with a focus on human interaction, Barclays aims to differentiate itself in the digital banking landscape while meeting the evolving needs of its customers.