Sainsbury’s Bank customers will lose access to its credit card app starting next month. The bank, which offloaded its banking services, including credit cards, loans, and savings, to NatWest last year, will affect 1.8 million customers.
The latest update reveals that the Sainsbury’s Bank credit card app will cease operations at 5pm on October 3. Account transfers to NatWest will occur between October 3 and 6.
Affected customers have received communication from Sainsbury’s Bank outlining the upcoming changes. The bank assured customers that there are no immediate actions required and that they will be kept informed throughout the transfer process.
Sainsbury’s Bank made the decision to wind down its banking division in January last year to focus on its retail business. NatWest’s acquisition of the bank in June 2024 involves taking on significant financial responsibilities, including unsecured personal loans, credit card balances, and customer deposits.
Additionally, Sainsbury’s Bank has stopped accepting new savings account applications from both new and existing customers earlier this year. Prior savings applications made before March 13, 2025, will be processed as usual.
While Sainsbury’s Bank previously offered travel money services, it divested its travel money business to Fexco Group in July 2025. However, its pet insurance business remains unaffected by the NatWest deal.
Sainsbury’s CEO, Simon Roberts, emphasized the alignment of NatWest’s values and customer focus with Sainsbury’s and assured customers of continued quality service. NatWest Group CEO, Paul Thwaite, expressed eagerness to welcome new customers and highlighted the growth opportunities and seamless integration expected from the transaction.