A grandfather suffered a heart attack while vacationing in Tenerife, resulting in a medical bill of €36,000 (£31,355) for his family. John Lockyer Drury, a delivery driver from Cambridgeshire, fell seriously ill on September 21 while enjoying his time in Tenerife with his wife, Lisa. Despite being revived by paramedics, the 55-year-old remains in a coma.
Lisa, his wife, expressed frustration over the lack of clarity from their insurer, Admiral, regarding the coverage of the substantial medical expenses incurred. She claimed that the insurer initially attempted to attribute John’s heart attack to pre-existing conditions to avoid paying the bills.
Admiral responded by stating that they were addressing the matter urgently. Lisa recounted the distressing incident, emphasizing the uncertainty surrounding John’s recovery and the mounting medical costs. She highlighted her struggle to obtain information on the extent of coverage provided by their travel insurance policy.
Lisa, who had her husband transferred to a public hospital due to financial constraints, expressed concerns about the escalating bills. She stressed the emotional toll of not knowing whether John would fully recover from the coma, and criticized Admiral for their lack of support and communication.
The insurance company acknowledged the situation, explaining that they were awaiting crucial medical history details to determine coverage eligibility. They defended their recommendation for Lisa to return to Tenerife based on medical advice but expressed empathy for the family’s distress.
As John’s condition worsened, Lisa initiated a GoFundMe page to seek financial assistance for the unreimbursed medical expenses. The family faces an uncertain future as they navigate the challenges posed by the unexpected health crisis.