A family’s holiday excitement turned into concern when they found a camera inside their Airbnb rental in Perth, Australia. Content creators Kriss and Kate Hardman booked a beautiful four-bedroom home for their trip but were alarmed to discover a camera that seemed to be operational in the property.
Kriss shared their unsettling experience on TikTok, showcasing the camera in the video and questioning its presence in a supposed private rental. Viewers expressed worry in the comments, with some insisting on disconnecting the camera and highlighting legal requirements for disclosure.
Fearing for their family’s safety, the couple decided to leave the accommodation and sought support from Airbnb. The company offered to relocate them to a similar four-bedroom place in Perth at no extra cost and cover a hotel stay for a night. However, complications arose when the alternative Airbnb presented a significantly higher cost.
Despite initial challenges with customer service, Airbnb eventually covered the expenses, allowing the family to secure alternative accommodation without additional charges. The couple, grateful for social media support, emphasized the necessity for Airbnb to address such issues promptly without external pressure.
Airbnb’s policy strictly prohibits indoor monitoring devices, including cameras, even if turned off. The company reiterated its commitment to guest safety, offering full refunds and assistance in rebooking alternative stays if safety concerns arise during reservations.
In response to the incident, Airbnb Australia and New Zealand confirmed their adherence to safety protocols and emphasized the availability of a 24-hour safety line for users in need of immediate assistance with safety-related issues during their stay.