After completing my university studies, I spent several years working as a receptionist in a hotel where I honed various skills, from efficiently handling a high volume of phone calls to memorizing the layout of every room. Over time, I also learned valuable tips, one of which was how guests could potentially secure a complimentary room upgrade.
Among the most common requests from guests was the desire for a room upgrade, especially when celebrating special occasions like birthdays or anniversaries. At the luxury hotel and spa where I worked, with 35 rooms, such upgrades were typically prioritized for guests marking significant milestones. If a higher room category was available, we made every effort to offer it to those lucky guests.
It’s important to note that arranging upgrades can often be done in advance, meaning that requesting an upgrade at check-in may not always yield positive results. While policies may vary between hotels, at our establishment, we were aware of upgraded guests well before their arrival time.
Arriving early can sometimes play a role in securing a complimentary upgrade. By informing the staff of a special occasion upon early arrival, guests may have a better chance of being considered for an upgrade, especially if there are last-minute cancellations or changes in room availability.
In some instances, if the hotel is busy and feeling generous, guests may be offered an upgrade on the spot, even if it means reshuffling room assignments. Additionally, early arrival allows for a smoother check-in process and the possibility of enjoying a room that may have become available due to cancellations.
Moreover, arriving before the official check-in time may grant guests the opportunity to have their room ready earlier than expected, giving them time to settle in and potentially switch rooms if needed. This flexibility is beneficial for both guests and the hotel staff, especially during peak check-in times.
Taking advantage of an early check-in also allows guests the luxury of inspecting their room before peak check-in times, ensuring that it meets their preferences and expectations. This proactive approach can save time and avoid potential inconveniences later on.
In summary, early arrival, communication about special occasions, and flexibility can increase the chances of securing a complimentary room upgrade, offering guests a more enjoyable and personalized experience during their stay.