Virgin Media customers are being warned about a new scam targeting users of the company’s TV, broadband, and phone services. Scammers are impersonating Virgin Media representatives to deceive consumers into divulging sensitive personal information like passwords and bank details. Virgin has emphasized the importance of being cautious when receiving unexpected calls that may appear authentic but are actually fraudulent.
Fraudsters are employing spoofed numbers to make their calls seem legitimate, increasing the risk of falling victim to the scam. As scam awareness grows regarding emails and texts, scammers are now turning to phone calls as a popular method of exploitation. Virgin has issued six crucial guidelines to help customers stay safe from these deceitful tactics.
Among the key advice provided by Virgin is to be vigilant of unsolicited calls, especially if they request full passwords or PIN numbers. Virgin never asks for such personal information over the phone, so customers should never disclose these details. It is also essential not to succumb to pressure tactics urging the disclosure of personal data, as scammers often use urgency and fear to manipulate individuals into making impulsive decisions.
Customers should also be cautious if they are asked for remote access to their devices, as this could enable scammers to gain unauthorized access. Additionally, suspicious calls should be cross-referenced with reliable sources like Who-Called.co.uk to verify their legitimacy. By following these precautionary measures and staying alert, customers can protect themselves from falling prey to these fraudulent schemes.